Company Description

Reporting to the COO for the Americas, the Vice President of Operations, LATAM & Caribbeanwill be responsible for overseeing our LATAM & Caribbean portfolio. For our all-inclusive properties specifically, there is an additional reporting line to the COO of Rixos & All-Inclusive Collection. This role is based in Cancun, Mexico and includes regular travel within Mexico, Latam and the Caribbean.

We’re growing at Ennismore and have ambitious plans for our future, so we need someone who will lead hotel operations to ensure our strategic goals and the direction of Ennismore are met, from quality and service standards to our people, to maintaining the financial performance of our operations, as we continue to expand. The remit includes 14 operating hotels, 4 openings in 2026 and a very strong pipeline.
- What you'll do
- Provide senior operational leadership, expertise, and guidance to LATAM & Caribbean-based General Managers and hotel leadership teams, ensuring alignment with Ennismore’s goals and values as well as the applicable Brand standards.




- Partner closely with General Managers to set clear performance expectations, establish accountability, and monitor results through disciplined use of KPIs, financial analysis, and structured performance reviews.
- Lead the annual planning, budgeting, forecasting, and Latest Estimate (LE) processes across the portfolio, strengthening financial discipline, forecast accuracy, and commercial decision-making.
- Identify, evaluate, and drive revenue growth and profitability opportunities across the hotels, working collaboratively with Ennismore level sales, revenue, marketing, food & beverage, and brand teams.
- Hold General Managers accountable for commercial, operational, people, and guest experience outcomes, providing coaching and development where appropriate and taking decisive action to address sustained underperformance when necessary.
- Champion a consistent, high-quality guest experience across all pro

📌 Vp of Operations, Latam (Cancún)
🏢 Ennismore
📍 Cancún