Additional Information
Job Number26057734

Job CategoryInformation Technology

LocationEjercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560

ScheduleFull Time

Located Remotely?Y

Position Type Management

Position Summary

The Manager, Digital + Tech Transformation Rooms Operations Specialist CALA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Director, Rooms Operations, with a dotted line to the Sr. Director, Digital + Technology Transformation Lead CALA.

This role will provide a bridge between current and future hotel operations, guiding deploying hotels on the new systems and business processes that support the guest journey to ensure a smooth transition and cutover. They will provide workshops and training to transitioning hotels, ensuring that property teams are fully prepared to operate with the new systems from Day 1.

Key Responsibilities

End-to-End Testing and Product Validation:
- Contribute to end-to-end business process validation testing for the discipline, collaborating with relevant stakeholders in DGE,



Rooms Operations, and Loyalty Operations disciplines in CALA

End-to-End Deployment Validation:
- Lead validation of deployment resources, Land-It tasks, and other items to ensure deployment readiness
- Align required changes with relevant stakeholders

Digital Learning Path:
- Partner with Learning and Development (L&D;) to ensure property associates receive the training assignments, resources, and system access required for their particular roles

Workshop Facilitation & Training:
- Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges

Property Support:
- Act as the SME for property Operations teams, providing timely responses to property questions and triaging challenges raised by properties

Deployment Support:
- Work closely with Implementation Managers (IMs) during th

📌 Temporal - Manager, Digital + Technology Transformation Rooms Operations Specialist, Cala (Polanco)
🏢 Marriott International
📍 Polanco