About Us
Empire National is an international logistics company specialized in ground, ocean, and air transportation services. With over 10 years of industry experience, we are committed to delivering exceptional service and innovative logistics solutions to our customers. Our headquarters are located in North Carolina, United States, and we maintain a global presence with offices in Mexico, Poland, Ukraine, and Turkey.
About the Position
The _Driver Support Specialist_ is responsible for maintaining constant communication with our driver fleet across the United States, ensuring an adequate compliance of internal processes.
Requirements:
- Currently pursuing or holding a degree in Communications, Business Administration, Business Management, or a related field (preferred)
- Advanced English proficiency is required (100% phone-based communication in English):
- Availability to work Monday to Friday, from 7:00 AM to 4:00 PM:
- Ability to commute to San Pedro Garza García, 66265, Nuevo León, (100% In-Office position):
- Minimum of 1 year of experience within a call center environment
Key Skills
- Organization
- Accountability
- Sense of urgency
- Outgoing personality
- Patience
- Strong verbal communication skills
- Attention to detail
- Multitasking
Responsibilities
- Conduct follow-up calls with drivers
- Gather all needed information to solve specific cases
- Handle complaints and resolve concerns
- Maintain and update contact logs
- Prepare incident reports
- Meet and exceed established KPIs
What We Offer
- Competitive monthly net income ranging from MXN $17,000 to $20,000:
- Performance and goal achievement bonuses
- Career growth and professional development opportunities
- Collaborative and fast-paced work environment
- Gympass membership benefits (gym access, wellness programs, and psychological support services)
- All necessary work equipment provided by the company
Turn Your Talent Into Experience
Tipo de puesto: Jornada completa
Sueldo: $17,000.00 - $2
📌 Ejecutivo de Soporte (San Pedro Garza García)
🏢 Empire Worldwide Logistics S. A. De C. V.
📍 San Pedro Garza García
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