About Us

Empire National Inc. is a logistics company founded in North Carolina, USA, with over 10 years of experience in the ground transportation industry. As a rapidly growing organization, we operate across the United States, Mexico, and Eastern Europe (Ukraine, Poland, and Turkey), delivering reliable and innovative logistics solutions to customers worldwide.

About the Position

Are you passionate about logistics, transportation, and customer service?

We are looking for a proactive and dedicated Bilingual Operations & Tracking Executive to join our Operations team. This role is essential to the success of our daily transportation operations, ensuring freight is monitored efficiently while maintaining constant communication with customers, drivers, and logistics partners.

Qualifications
- Bachelor's degree in International Business, International Relations, International Trade, Logistics, Supply Chain, or a related field (preferred)
- Advanced English proficiency required
- Availability to work one of the following schedules:



Monday to Friday 06:00 AM - 03:00 PM or 07:00 AM - 04:00 PM:
- Ability to commute to San Pedro Garza García, Actual León (ZIP Code 66267):
- Minimum of 6 months of experience in logistics, operations, transportation, customer service, or a similar role (preferred)

Key Responsibilities
- Monitor and track daily freight shipments
- Communicate with customers to ensure successful and timely delivery of their freight (in English and Spanish)
- Coordinate with third parties, including warehouse personnel and drivers
- Review, validate, and manage pickup and delivery documentation
- Collaborate with multiple internal departments involved in transportation operations
- Provide support and assistance to drivers throughout the delivery process
- Maintain accurate delivery records within internal systems
- Contribute to overall team performance and operational efficiency
- Ensure exceptional customer service and proactive issue resolution

What We

📌 Ejecutivo de Operaciones y Rastreo (Santa Engracia)
🏢 Empire Worldwide Logistics S. A. De C. V.
📍 Santa Engracia