Spanish-Speaking Medical Virtual Assistant – Insurance & Claims
Position: Part-Time
Schedule: Monday–Friday | 8:00 AM–12:00 PM Mountain Time (MT)
Rate: $6–$7 USD/hour, depending on experience
EHR: Healthie

Our client is looking for an experienced, proactive, and highly personable Medical Virtual Assistant to support insurance and claims management, patient communication, referrals, documentation, and day-to-day administrative operations.

Spanish fluency is highly preferred but not required. We are especially interested in candidates who are comfortable communicating with Spanish-speaking patients and reviewing bilingual materials.

The adecuado candidate is more than a task-taker. We are looking for a dependable growth partner who takes initiative, follows through consistently, and is comfortable providing respectful accountability and reminders when important tasks remain incomplete.

Key Responsibilities

Insurance & Claims Management
- Conduct insurance eligibility verification and pre-checking before patient services.
- Follow up consistently on outstanding, unpaid, rejected,



or denied insurance claims.
- Monitor claims status and ensure timely follow-up until issues are resolved.
- Identify and help resolve insurance issues before patients are billed.
- Maintain accurate records of insurance and claims-related activities.

Patient Communication & Follow-Up
- Handle inbound and outbound patient phone calls with warmth, professionalism, and empathy.
- Assist with patient scheduling and appointment coordination.
- Conduct proactive patient follow-ups and provide additional support when patients are confused or frustrated.
- Communicate with Spanish-speaking patients when needed.
- Proofread Spanish translations and review bilingual patient documents.
- Maintain a friendly, patient-focused communication style that feels like a “friend helping a friend.”

Referrals & Documentation
- Coordinate referrals and communicate with referring providers.
- Track incomplete not

📌 Spanish-Speaking Medical Virtual Assistant (México)
🏢 Winning Assistants
📍 México