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Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:
- Paid holidays and versátil, take-it-as-you-need-it paid time off




- A culture built on innovation that values big ideas, no matter where they come from

What you do each day:
- Point of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)
- Assist pros with securing accounts and provide best practices for maintaining account security
- Interpret and assist with reconciliation of merchant services account ledger.
- Troubleshoot issues and provide assistance to a broad base of customers
- Provide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submission
- Communicate with engineering and product teams to identify and problem-solve technical errors
- Collaborate with Risk team regarding high-risk accounts, transactions, and activity

Qualifications:
- 1-2 years of experience in full-time customer sup

📌 Payment Support Specialist (Ciudad de México)
🏢 Housecall Pro
📍 Ciudad de México