Responsibilities
- Responsibility split: Operational delivery (90%); Team management, Reporting, Continuous Improvement, SLAs & over ratio follow up (10%).
- Keeping track of assigned accounts to identify outstanding debts.
- Planning course of action to recover outstanding payments.
- Locating and contacting debtors to inquire of their payment status.
- Contact customers and establish reason for past due account situation; follow up to ensure payments are received.
- Work with Key customers or portfolios of $20M or more.
- Achieve past due percentage in 3% or less.
- Must maintain a high level of accuracy in the above accountabilities as an integral part of accounting services.
- Medium interaction to provide assistance and support to Credit Department when orders are on hold and Cash Department with unapplied, short and over payments.
- Effectively coordinates and assists in resolution of payment discrepancies and disputes.
- Perform account reconciliation when it is needed.
- Responsible for the activities inherent to its function,



complying with the requirements of the Code of Conduct; of the Responsible Care Program; quality, environment, safety and health management system; Internal Procedures; and ISO 9001 and/or 14001 standards where applicable.
- Monitoring Junior Collector and Portal Jr Analyst (3) day to day activities.
- Gather and provide information for KPMG during audit process.
- Provide information for the Insurance broker.

Subtasks
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies.
- Create trust relationships with debtors when possible to avoid future issues.
- Update account status and database regularly.
- Alert superiors of debtors unwilling or unable to pay when necessary.
- Comply with requirements when legal action is unavoidable.
- Maintain balances over 90 days in less than 2%.
- Work with Customer Service Department to solve any payment discrepancy.
- Contact the cust

📌 Senior Analyst Collector Mexico | Mexico D.F. Posted on 30.06.2026 (México)
🏢 Evonik España Y Portugal
📍 México