A LITTLE BIT ABOUT Boldr

Boldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
We are a global team, united by our desire to connect diverse people with common values for Boldr Impact.
LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY
WHAT IS YOUR ROLE

The Tech Support Specialist provides advanced high-level technical and implementation support to post-sale customers, serving as the ultimate escalation point for complex technical issues. This role partners closely with Project Managers and cross-functional teams to ensure timely, high-quality implementations while resolving inbound technical issues with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, data systems, and web applications to diagnose issues,



support integrations, and continuously improve support processes.
WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO

Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met
Provide first- and second-level technical support for post-sale customers via inbound channels
Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.
Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client

📌 Technical Support Specialist (México)
🏢 Boldr
📍 México