Date Posted:

2026-08-13

Country:

Mexico

Location:

MX-BCN-MEXICALI-238 ~ Blvd Venustiano Carranza #238 ~ BLDG 238, Desarrollo Industrial Colorado

Position Role Type:

Unspecified

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the integral aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The Customer Service Representative supports customers by providing information about products and services, addressing account inquiries and complaints, and coordinating with internal teams to resolve customer needs. This role researches and consolidates information, supports shipment tracking and expediting activities, and analyzes customer interactions and service trends to identify opportunities for improved customer support and training.

What You Will Do

Respond to customer inquiries received by telephone or electronically,



provide information about products and services, address account questions and complaints, and provide follow-up on customer requests.
Use organization and product knowledge to address more difficult customer inquiries and provide appropriate follow-up.
Develop documentation used to resolve difficult customer issues, requests, and complaints.
Direct customer inquiries to the appropriate department or personnel when additional support is required.
Research published materials and secondary sources to identify information that can be recommended to customers to address their questions and requests.
Collect and consolidate information from customer interactions and transactions and analyze customer service trends to support future training and customer service improvements.
Coordinate with production, sales, shipping, warehouse, and other personnel to expedite or trace shipments.
Promote applicable products or services to support business

📌 MRO Customer Service Representative (Mexicali)
🏢 Collins Aerospace
📍 Mexicali