We’re looking for an Application Support Engineer to join our team in Guadalajara.
You’ll support enterprise financial software used by banks and payment providers worldwide, investigate technical issues, and work with databases, logs, Linux environments, and internal engineering teams.

What you'll do
Investigate and resolve complex application issues reported by customers
Analyze logs, SQL data, and system configurations to identify root causes
Reproduce issues in test environments and validate solutions
Troubleshoot application behavior in Linux and Oracle database environments
Work closely with Development, QA, and Implementation teams
Escalate product defects and track them through resolution
Support software installations, upgrades, and maintenance activities
Participate in production support and on-call rotations
Create and maintain technical documentation and knowledge base articles
Provide clear and timely communication to customers

What we're looking for
Experience in Application Support, Technical Support,



Production Support, or a similar role
Experience working with SQL; Oracle or PostgreSQL is a plus
Basic knowledge of Linux
Ability to analyze logs and troubleshoot technical issues
Strong analytical and problem-solving skills
Good communication skills and a customer-focused mindset
Upper-intermediate English or higher

Nice to have
Experience supporting enterprise or financial applications
Understanding of APIs, networking, or payment systems
Familiarity with incident management or ITIL processes

Why join us?
Work with mission-critical software used by financial institutions worldwide
Solve complex technical problems and see the impact of your work
Join an international team of experienced professionals
Build strong expertise in fintech and enterprise software
Opportunities for professional and technical growth

📌 Technical Support Engineer (Guadalajara)
🏢 Way4Services
📍 Guadalajara