At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team: supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed. Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Tier I Product Support Specialist to join our team
The idóneo candidate will serve as the first point of contact for product support, capable of prioritizing issues,



responding promptly to different situations, and providing excellent customer service. They will also collaborate with internal teams to escalate and resolve more complex problems efficiently. Curious about what your day would look like as a Tier I Product Support Specialist? Check out the details below
Key Responsibilities:
Monitor, log, and categorize incoming support tickets.
Use your experience across clients to provide suggestions for template solutions.
Provide initial diagnosis and troubleshooting of application-related issues.
Follow standard operating procedures (SOPs) to resolve common issues.
Respond to user inquiries via email, chat, zoom or ticketing systems in a professional manner.
Ensure that response and resolution times comply with established service level agreements (SLAs).
Document troubleshooting steps and solutions in the knowledge base.
Identify patterns in report

📌 Product Support Specialist (Guadalajara)
🏢 Neostella
📍 Guadalajara