Join Our Team as a Desktop Support Analyst II
Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.
Why You’ll Love Working Here
Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.
Benefits Overview
Aguinaldo (25 days – above legal requirement)
Vacation + 25% premium
IMSS + Major medical insurance (family included)
Monthly savings fund + pantry vouchers
Transportation assistance
Quarterly performance bonus opportunities




Paid life events leave (parental, marriage, bereavement)
Desktop Support Analyst II Overview
Location: On-site (Santa Catarina, Actual León, Mexico)
Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
Pay Rate: 24,000 MXN (monthly)
Transportation: Assistance available (client provided)
Your Mission as a Desktop Support Analyst II
Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
Install, maintain, and repair computers, servers, peripherals, and related IT equipment.t
Provide technical support for software applications, databases, and client service platforms.
Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions
Troubleshoot an

📌 Desktop Support Analyst II (Monterrey)
🏢 Dyopath
📍 Monterrey