IT Specialist

Provision, maintenance and support of the site-based IT/OT system as well as its network connections in office and production. Ensure the agreed end-to-end service quality and IT security fundamentals. Introduction of the department users to new systems and technologies.

Key responsibilities

Manage logistics, provisioning, error analysis and troubleshooting of incidents involving SIG standard IT Workplace hardware and software.
Deliver the expected quality in the overall (end-to-end) service provisioning, according to IT Service Management processes.
Advise on SIG standard IT Workplace hardware and software for communication and collaboration.
Ensure compliance with basic information security measures and impart knowledge about them to users.
Assign authorizations according to defined workflows, to a limited extent.
Manage campus cabling (copper and fiber optics), including transfer points to external networks.
Troubleshoot the wired and wireless campus network, as well as perform basic analysis towards the central components.




Administer and maintain the required secure-area physical infrastructure for the reliable operation of IT systems, in accordance with ISO 27001.
Understand the structure and interrelationships of production-relevant technical IT/OT systems, in order to execute IT Service Management processes with the appropriate priority, considering business impact and urgency.
Participate in infrastructure projects or work packages at the site, ensuring alignment of assigned tasks with the internal and external parties involved.

You bring these skills, experience & education

Associate's degree or 2 to 4 years of vocational technical training (preferred)
Specialized skill training or certification to meet the technical needs of the position.
2-3 years of experience in similar functions.
English (Advance): able to communicate within a general IT organization.
ITIL: understanding of IT Service Management fundamentals.
Customer Orientation

SIG

📌 IT SPECIALIST (México)
🏢 SIG Group
📍 México