? Position: SEM & Paid Search Customer Success Lead
? Location Remote LATAM (Mexico & Colombia preferred)
⏰ Schedule: Full-time - Monday to Friday 9:00 AM – 5:00 PM U.S. Eastern Time or Pacific Time

? About the Role
Our client is an AI-powered performance marketing company that helps brands scale paid search through innovative SEM strategies and proprietary ad creative technology.
They are looking for an experienced Customer Success Lead / Director to own strategic client relationships end-to-end while serving as a player-coach for a team of SEM Account Managers. This is a senior leadership role for someone who has already managed enterprise-level customer relationships, led SEM initiatives at scale, and mentored high-performing teams.
The idóneo candidate combines deep hands-on SEM expertise with strong leadership, strategic thinking, and executive-level communication skills. This person will be responsible for ensuring client success, driving retention and growth, establishing SEM best practices, and helping scale the company's customer success organization.





? Key Responsibilities
Customer Success & Strategic Account Leadership
- Own the customer relationship end-to-end, from onboarding through long-term account growth and renewal.
- Serve as the primary strategic advisor for a portfolio of enterprise clients, developing long-term SEM strategies aligned with business goals.
- Lead executive business reviews (QBRs), performance meetings, and strategic planning sessions with senior stakeholders.
- Drive customer retention, account expansion, and overall client satisfaction.

SEM Strategy & Performance
- Develop and oversee high-performing SEM strategies across Google Ads, Microsoft Ads (Bing Ads), and other paid search platforms.
- Define campaign standards, optimization frameworks, and best practices across the SEM team.
- Analyze campaign performance, identify opportunities, and translate complex data into strategic recommendations.
- Leverage Google Sheets and E

📌 SEM & Paid Search Customer Success Lead (México)
🏢 Vintti
📍 México