About the role
We're looking for the person who keeps the office running. This is real coordination work: you'll be in daily contact with customers, suppliers, carriers, and with our teams in Mexico and abroad. If you like things done on time, done right, and done without anyone having to remind you, this is your role.

Responsibilities
Coordinate shipments and deliveries: order tracking, contact with carriers and customs brokers, timeline control, and troubleshooting when things go sideways.
Serve as a point of contact for customers: follow up on requests, confirm deliveries, and keep people informed at every step.
Communicate with domestic and international suppliers: quotes, purchase orders, and follow-up.
Act as liaison with our offices and teams in other countries — much of this communication in English (email and video calls).
Administrative support: shipping documentation, invoicing, file management, purchase orders, and expenses.
Office management: supplies, service providers, hosting visitors, and logistical support for travel and events.




Keep databases and records up to date in our systems.

Requirements
Advanced English, spoken and written — assessed during the interview.
2+ years in an administrative, logistics, or customer-facing role.
Solid Excel skills and the ability to pick up new systems quickly (ERP, CRM).
Based in Querétaro.

Nice to have
Customer service experience, ideally with industrial or B2B clients.
Familiarity with international trade, Incoterms, or import documentation.
Background in food, ingredients, or manufacturing.
Experience with Odoo, SAP, or similar.

Who we're looking for
Obsessively organized: nothing gets lost, nothing gets forgotten.
Reliable. If you say Thursday, it's there Thursday.
Clear and warm communicator, in both languages.
Proactive — you spot the problem before it becomes one.
Genuinely wants to grow. This role is a door, not a ceiling.

What we offer
Competitive salary based on experience.
Direct international expo

📌 Bilingual Administrative Assistant (México)
🏢 Dubor USA
📍 México