? We’re Hiring: Senior Technical Program / Delivery Manager – Retail & eCommerce
? Polanco, Mexico City – 100% Onsite
? Contractor Engagement
? Fluent English & Spanish Required
We are looking for a highly experienced Senior Technical Program / Delivery Manager to lead complex Retail and eCommerce technology initiatives while acting as a key onsite liaison between the client, business stakeholders, technical teams, and offshore delivery teams.
This is not a traditional PMO-only role. We need someone who can combine strong Project/Program Management skills with sufficient technical understanding to manage complex technology delivery, challenge risks, coordinate multiple teams, and build trusted relationships with senior client stakeholders.
Key Responsibilities
Act as the primary onsite delivery and client-facing coordinator.
Understand the client’s business and technology challenges and translate them into actionable delivery plans.
Lead complex Retail/eCommerce B2B and B2C technology programs.




Coordinate onsite and offshore teams to ensure continuous delivery across time zones.
Manage Development, QA, Architecture, Infrastructure, Data, Product, Business, Operations, and external vendors.
Own program plans, milestones, dependencies, risks, issues, escalations, and executive reporting.
Manage RAID governance, project health, critical-path dependencies, and corrective actions.
Facilitate project estimation with technical teams and consolidate scope, resources, timelines, and assumptions.
Coordinate QA/UAT, release planning, production readiness, Go/No-Go, deployment, and hypercare.
Manage client expectations and communicate technical delivery status clearly to both business and executive stakeholders.
Identify additional client challenges and opportunities where technology services can add value or expand the current engagement.
Drive vendor and offshore-team accountability and ensure timely handoffs between onsite and offshore teams.
Required Experience
10+ years of

📌 Senior Technical Program (Ciudad de México)
🏢 KogniVera
📍 Ciudad de México