Drive collection of past-due balances through collection calls, emails, and customer portals to reduce delinquency.
Manage complex customer accounts in partnership with the Sales team while maintaining positive customer relationships.
Serve as the primary point of escalation to accelerate the collection process and minimize customer disruption.
Perform customer account reconciliations.
Utilize customer portals to ensure all invoices have been received and scheduled for payment.
Ensure the integrity of the daily invoicing process, including EDI transmissions.
Partner with IT and EDI teams to resolve invoice transmission issues and EDI rejections.
Establish firm payment dates or payment plans with customers.
Collaborate with internal Sales and Customer Experience teams to resolve billing disputes, customer discrepancies, and invoice short payments.




Manage customer deductions related to contractual allowances and agreements.
Document collection efforts and account statuses using PIP’s ERP system.

Experience And Requirements

Excellent oral and written communication skills.
Strong telephone and customer service skills.
Effective time-management and organizational skills.
Ability to work independently and be results-oriented.
Excellent problem-solving and analytical skills.
Experience with financial ERP systems; Eclipse or another Epicor platform is preferred.
Strong computer skills, including Microsoft Office: Word, Excel, and PowerPoint.

📌 Collections Specialist-1098 (San Luis Potosí)
🏢 PIP Global Safety
📍 San Luis Potosí