The company.
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
Our people.
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
What will you bring to the team.
TGCS is seeking a Sr. Edge Platform Support Engineer to support and operate the ELERA® platform and related edge infrastructure that power Produce Recognition and Loss Prevention solutions. This role is responsible for the reliable deployment, configuration, compliance, and operational support of the platform.



The adecuado candidate combines strong software engineering and SDLC practices, production support, incident management experience, and a solid understanding of AI/ML. This role requires close collaboration with the team and the client during store installations, upgrades, and operational events.
What will you be doing:
Manage firmware, application packages, and configuration updates across fleets.
Maintain and manage fleet-wide version compliance across customer environments.
Ensure device connectivity and secure communication between devices and cloud.
Execute configuration changes at scale using automation and orchestration tools.
Provide 24x7 operational support coverage as part of rotational support model.
Lead or participate in incident triage, RCA, and post-incident reviews.
Coordinate with cross functional teams and customers to restore service quickly.
Develop and maintain automation scripts and operational utilities.
Work with AI/ML and computer-visi

📌 Sr. Edge Platform Support Engineer (Guadalajara)
🏢 Toshiba Global Commerce Solutions - External
📍 Guadalajara