Commercial Operations specialist

(Temporary - SAP Project)

The Commercial Operations Specialist is a critical role supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant order processing of hardware, software, and service solutions.

This position acts as a central coordination point between Sales, Finance, Production Planning, Logistics, to enable smooth order fulfillment, ensuring data accuracy, adherence to commercial and operational policies, along with delivering high-quality customer experience while supporting on-time delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Job Responsibilities
Enter and validate hardware, software, and service orders in Salesforce and ERP systems, ensuring accuracy and completeness.
Generate software licenses, entitlements, or activation keys as part of the software order fulfillment process.
Review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.




Generate and reconcile invoices using internal reports, ensuring proper billing and alignment with financial requirements.
Monitor Salesforce dashboards and operational reports to track order status, backlog, and exceptions, taking prompt action on discrepancies.
Push back incomplete or incorrect orders & requests; communicate required corrections and follow up until resolved.
Coordinate hardware deliveries with Planning and Logistics ensuring correct and timely communication to customers regarding customer preparedness, ship dates, and shipment scheduling.
Support Sales by providing clearly communicated guidance on order requirements, documentation, approvals, and delivery timelines.
Manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; follow up until resolved & escalate when needed.
Maintain accurate order files, license records, and approval documentation for audit and compl

📌 Commercial Operations Specialist (Monterrey)
🏢 Hexagon Manufacturing Intelligence
📍 Monterrey