**Everyday duties**
**Job duties include but are not limited to**
- Interface directly with customers to understand implementation requirements for retail POS and ERP solutions.
- Develop clear articulation of business-relevant analysis from data for all levels from executive to granular reports.
- Documentation of business, functional and integration requirements.
- Perform tasks related to configuration and implementation of retail solutions within projects.
**This role is a good fit if you bring**
- Bachelor’s degree in Systems Engineering, Information Technology or related fields
- Previous experience as **Help Desk**, **Tech Support** or **Service Desk**.
- Advanced english level
- Leverage proficiency with **SQL**, **Excel **and other data tools to drive analysis.
- Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, ERP systems is a plus.




- Familiarity with backend retail system Architecture is a plus.
- Ensure solutions are scalable, repeatable, efficient and effective.
- Willingness to dig-in and understand business processes as it relates to IT and Retail systems.
- Ability to leverage creative thinking and problem-solving skills is an absolute must.
- Experience in a retail store environment is a plus.
- Ability to manage a project plan.
Tipo de puesto: Tiempo completo
Salario: $15,000.00 - $20,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Protegido de vida
Pregunta(s) de postulación:
- ¿Cuánto tiempo has trabajado con SQL?
Experiência:
- help desk: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Tech Support (México)
🏢 Ryscode
📍 México