**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services.
We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our** modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits** include a well-being platform and digital gift cards.
As an **Operations Support, **you will be responsible for analyzing, interpreting data and providing logistics information to aid cost-effective, efficient, timely, and high-quality logistics solutions.
**Some of your responsibilities are but are not limited to**:
- Ensure a positive customer experience through effective communication by actively listening and empathizing with users.
- Offer timely solutions to customer inquiries, technical issues, and general feedback.
- Handle payment-related inquiries, troubleshoot payment issues, and facilitate payment processing.
- Oversee the drivers' check-in process, optimizing efficiency and reliability.
- Collaborate with the operations team to coordinate driver schedules, appointments, addresses, schedules and assignments.




**Requirements**:
**What would help you succeed**:
- Believe and love what you do.
- Teamwork.
- Detail-oriented.
- Proactive.
- Sense of urgency.
- Reliable and responsible.
**Minimum requirements**:
- **Studies**:High School Degree is **required**. Desirable (but not required) studies in International Business, Business Administration, Foreign Trade, or Logistics related. Other studies are also considered.
- **Experience**: At least 6 months of experience working in bilingual customer service, bilingual operations, back office, logistics or any other related.
- **Language**: Very good English skills. B2+ or higher is preferred.
**Perks**:
- **Schedule**: Sunday to Thursday from **4:00 a.m. to 12:30 p.m.**, following the American Calendar (During the Training Period (first few weeks), the schedule will be from 7:00 a.m. to 4:00 p.m.).
- **Contract**: Indefinite term contract (Contrato laboral por tiempo indeterminado).
- **Places**: Only for **Mexico City**. This position will be **on-site** at WeWork Mitikah (Mitikah, Av. Río Churubusco 601, Xoco, Coyoacán).
- **Salary**: $15.000 MXN bruto + Sunday Surcharge.
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

📌 Customer Operations Support (First Shift) - On Site (Tláhuac)
🏢 HUBTEK
📍 Tláhuac