**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _**
**Job Title**:
**Remote Customer Service Representative **(100% Work From Home)**
**Location**:Remote from Latin America
**Position Type**:Full-time
**Salary**: $1400 USD monthly
**Schedule**:Monday to Friday 8:00-16:30 CST. (37.5 hours per week + 5 hours break time per week)**
**Job Description:
**About our Client:
Our client is deeply invested in their mission: enlightening health seekers and helping them experience the **freedom, flow, and vitality **of living in rhythm with nature's light and dark cycles.
Over the past two years, they've made a difference to over 10,000 health seekers helping them **sleep better and wake up feeling rejuvenated, motivated, and full of energy in as short as 3 day **s.
They do this with simple, science-backed tools, without complicated diets, expensive supplements, headaches, and endless hours in the gym.
Their #1 solution is 3 in 1 circadian glasses that **harmonize the bad effects of artificial light **from LED bulbs, and screens.
Their goal is to empower and educate more than 1 billion individuals to be healthy, youthful and energetic.
**Who they’re Looking For
If their mission speaks to your heart, you could be the one they're searching for.
As our client's 'Customer Care Representative', your role is truly special. They’re known for going above and beyond for their customers, treating them like their own family,



and you’re going to be the one maintaining and expanding this reputation.
Your job is to serve anyone reaching out for support, help, or with a question about an issue while bringing a smile to their face, making their day brighter, and helping them feel truly seen, heard and cared for.
Your mission is all about connection. Whether it’s before they’ve made a purchase or after, you’ll be there to guide, support, and cheer their customers on, helping them towards a healthier, happier self. And by the end of their interaction with you, you'll leave them in awe, inspired by the level of care and connection they felt while interacting with you. Think of yourself as a friend they haven’t met yet, ready to offer a helping hand, share knowledge, and make their experience unforgettable.
You are the HEALTHY light bringer!
**Key Criteria/Requirements for the role**:
- Proven record of 3-5 years of Customer Service experience.
- Has at least 1 year of Sales background including upselling.
- Has experience of at least 2 years using Shopify and CRM ticket systems such as Gorgias, Richpanel, Intercom, etc
- Has a basic knowledge of Technical support or troubleshooting or showed interest in willingness to learn.
- Has experience of google apps, productivity platforms such as ClickUP/Asana/Jira/etc, CRM, skype, slack, and demonstrated ability to organize files, documents, creating/updating reports, etc.
- Experience in working 3PL warehouse, 3rd party providers,



and carriers such as USPS, UPS, FedEx.
- Familiar with payment gateways like Paypal, debit or credit card, Klarna (preferred)
- Excellent English level
- You must have your own computer/laptop and access to high speed internet (min 30Mbps).
- Available for a long term Independent contractor agreement.
To check inventory we are also using ShipHero.
**What you will do**:
- Respond to live chat
- Making phones calls when necessary
- Outreach to people to leave us a review
- Respond to reviews
- Reviewing and auditing invoices from the optometry lab and fulfillment center Respond to social media messages and comments
- Coordinate returns & exchanges
- Provide support to sign up new affiliates
**Their Core Values**:
Joining our client's team means stepping into a world where living in rhythm with nature is the norm. Active listening, empathy, compassion, personal growth, and learning form the bedrock of their team culture.
All team members receive coaching to optimize health and productivity, aligning with their core values:
1)We always Raise the bar and walk the extra mile
2)We are purpose driven
3)We treat other like we want to be treated
4)We prioritize health and nature
5)We speak our truth and we seek harmony and cooperation with others
6)Positive mental attitude
7)We love proactivity
8)Growth Mindset
9)Radical responsibility
10)We love thinking and acting outside the box.
**Key Competencies**:
1)Adaptability
2)Problem solver
3)Education & Curiosity
4)Clear communication skills
5)Proactive
6)Technical knowledge of Shopify
7)Patience
8)A nalytical Skills
9)Listening/Reading comprehension
10)Energy/Drive
**WHAT THEY OFFER?**
- An opportunity to work closel

📌 Remote Customer Service Representative (México)
🏢 Hire Latam
📍 México