**About the Role**
This role in our Monterrey Center of Excellence leads a team of appointments experts. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved efficiency and/or carrier or customer experience improvement. This role is approximately 50% leadership and 50% hands-on work.
- Supervise day-to-day activities of team members who schedule pick-up and delivery appointments
- Ensure team members meet daily goals
- Monitor individual and team performance
- Track volume (throughput), productivity (performance), and quality of work performed
- Process improvement
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Build and schedule loads in our systems
- Provide top-tier customer service and schedule all appointments in a timely manner
- Support fast-paced,



centralized operational account operations
- Process improvement
- Other responsibilities as assigned
**Basic Qualifications**
- 2 - 3 years’ experience on Logistics/Transportation operations
- At least 1 year managing personnel
- Bachelor’s degree or equivalent work experience
- Advanced Spanish and English written, oral, and presentation communication skills
**Preferred Qualifications**
- Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
**About Uber Freight**
**EEOC**
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

📌 Associate Manager - Operations (Monterrey)
🏢 Uber Freight
📍 Monterrey