Customer Service Professional Mexico

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 general 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

Dare to Grow Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?





Position Overview

We are seeking a dedicated Customer Service Representative II to join CEVA Air and Ocean Transverse division, based in Ciudad Juárez, Chihuahua. In this role, you will play a vital part in ensuring our customers receive timely, high-quality service across multi-product logistics operations. You will act as a key liaison between customers, operations, and other internal teams, contributing to the seamless execution of international shipping processes.

Key Responsibilities
- Coordinate shipment activation procedures, ensuring all necessary steps are completed efficiently and accurately.
- Perform diligent follow-up on pre-alerts with origin points to anticipate and mitigate potential delays or deviations.
- Notify Operations (OPS) teams promptly upon shipment arrival to facilitate smooth transitions and on-time deliveries.
- Review and verify quotations and charges at origin and de

📌 Customer Service Professional Mexico (Ciudad Juárez)
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