Job Description
We are seeking a high-performing Account Executive who is responsible for building, managing/progressing, and closing opportunities within a Mid-Market territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell, and cross-sell within our extensive install base and delivering results against a quota.
We need a sales professional with outstanding prospecting skills that can effectively create, manage, and close deals as well as navigate through complex selling environments. You will be responsible for follow-up on leads that are generated by our Inbound Marketing and as well as coordinate with our outbound Business Development Reps to close both new business and expansion opportunities.
**What you'll be doing**:
We are seeking a high-performing Account Executive who is responsible for building, managing/progressing, and closing opportunities within a Mid-Market territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell, and cross-sell within our extensive install base and delivering results against a quota.
We need a sales professional with outstanding prospecting skills that can effectively create, manage, and close deals as well as navigate through complex selling environments. You will be responsible for follow-up on leads that are generated by our Inbound Marketing and as well as coordinate with our outbound Business Development Reps to close both new business and expansion opportunities.
**Basic Qualifications**:
- BA/BS degree preferred




- 3+ years of software selling experience; SaaS experience preferred!
- 2+ years outbound prospecting experience a plus
- Experience selling to Director/VP+ level leaders
- Track record of success selling into mid-market companies
- Technically savvy; detailed understanding of a related CX technology
- Skilled in virtual presentations, online web demos, remote sales processes, and drafting business plans
- Outstanding verbal and written communication skills
- Ability to accurately forecast monthly/quarterly metrics
**Where We Work**:
**Fully Flexible**:
**In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together-even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.**
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).




Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
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📌 Account Executive, Mid-market (México)
🏢 Zendesk
📍 México