**What you’ll do**:
- Ensure proper recording, documentation, and closure.
- Provide Remote resolution to issues/queries where applicable.
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Single point of contact for the end users related to Issues/Requests
- Log, Track, Route, and redirect problems to the correct resources.
- Properly escalate unresolved queries to the next level of support
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
**Must Haves**:
- Overall, 2- 3 years of work experience in technical support environment.
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
- Good knowledge of O365 support - Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Understanding of Windows OS support activities like startup issues,



memory & disk utilization.
- Understanding of printer functionalities.
- Understanding of different hardware and OS (Desktop, Laptop).
- Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).
- Understanding of VPN connectivity & troubleshooting.
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
- Provide Remote resolution to issues/queries where applicable.
- Availability 24/7 - shift rotation
- **Excellent proficiency in English, Spanish and Portuguese**
Tipo de puesto: Jornada completa
Sueldo: Hasta $32,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Service Desk Trilingue (Ingles, Español, Portugues) (Monterrey)
🏢 Fixity
📍 Monterrey