**SUMMARY POSITION**
Team Leader will directly be responsible of developing the Agents in an effort to exceed performance metrics in place. He will be responsible for researching and qualifying high-priority leads and prospects and calling on these prospects to understand their needs with the goal of setting up a qualified next action for the sales team.
**KEY RESPONSIBILITIES**:
Team Leadership & Development:
- Responsible for coaching and developing sales team members in all areas of performance, including but not limited to, metrics and behaviors related to the customer experience
- Listens to individual calls and provides ongoing feedback/coaching
- Facilitates discussions on weekly/monthly achievement levels of goals to ensure improvement and efficient productivity is achieved
- Conduct regular performance reviews and provide constructive feedback to team members.
Sales Strategy & Performance Management:
- Writes and conducts performance evaluations/reviews
- Sets performance goals and objectives and provides to appropriate leadership
- Monitor and analyze sales performance metrics to identify areas for improvement.
- Ensure the sales team adheres to company policies and procedures.
Administrative:
- Communicates policy updates and company information through team meetings and one-on-one development sessions
- Documents all coaching/development sessions in the appropriate client database promptly
- Interacts with cross-functional support groups to manage day-to-day operations
**DUTIES AND TASKS/ESSENTIAL FUNCTIONS**:
1. Duties and tasks
- Coaching & Feedbacks
- Structured Sessions
- Setup team results of the morning
- Floor Activities
2. Essential Functions




- Day-to-day work with potential customers' database
- Guide and coach a team of Agents
- Actively engage with Agents
- The desire to mentor and manage a small team of motivated individuals
- Deliver coaching to agents with a strong focus on the effortless guest experience
- Own the development of agents to become competent in all levels of the competency program
- Conduct weekly meetings with agents to discuss performance while providing feedback regarding key performance indicators
- Hold Agents accountable for performance standards
- Provide encouragement, support, and positive reinforcement to all agents
- Lead by example while embracing and promoting the people first culture
- Complete assigned Quality Monitoring of contacts to provide coaching and feedback to ensure excellent sales and customer service is delivered consistently
- Escalate performance or policy violations to the Manager as they occur.
- Promote the recognition program by recognizing the members of our Service Values to create a positive working environment
- Proactively offer solutions and suggestions for process and product improvement to leadership
- Complete daily tasks as assigned by the Supervisor
**SKILL AND KNOWLEDGE QUALIFICATIONS**
- Demonstrated leadership skills to effectively develop, lead, inspire, and motivate a high-performing team




- A high level of comfort interacting with clients
- Knowledge of the sales process
- Demonstrated coaching and counseling skills used to influence and change individual employee behavior and achieve levels of productivity and overall success
- Effective problem-solving/process improvement skills used to identify and resolve day-to-day operation and employee relation problems
- Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions
- Demonstrated detail orientation, organizational, prioritization, and time management skills;
- experience building daily/weekly structure in schedule
- Ability to work a flexible schedule to meet the needs of the business and performance requirements
- Ability to work under pressure and handle multiple priorities.
**REQUIREMENTS**
- Bilingual: English and Spanish are required
- Excellent verbal and written communication
- Must demonstrate the ability to coach and provide consistent feedback to employees
- Previous Call Center experience.
- High school diploma or general education degree (GED)
- Minimum 1-year experience in a leadership role, preferably in a call center capacity
- At least 2-year of sales management experience or similar experience managing other sales reps
Tipo de puesto: Jornada completa
Sueldo: $12,000.00 - $18,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 10 horas
Tipos de compensaciones:
- Bono de permanencia
- Bono de productividad
Experiência:
- Gestión de ventas: 3 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Call Center Sales Team Lead (Heroica Puebla de Zaragoza)
🏢 GGA Solutions
📍 Heroica Puebla de Zaragoza