**About the Role**
Uber's driver-partners are our most meaningful customers, and we're crafting a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community
We're looking for a Greenlight Supervisor to support the day-to-day operations of local Greenlight locations. We're looking for an experienced team leader who operates with a customer-first mentality. In this role, you'll help to mentor and directly manage a team of Experts on how to best build Uber's relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a phenomenal opportunity to work with an outstanding Operations team and learn the Uber business from the ground up!
**What You'll Do**
- Support the daily operations through operational oversight and analysis of critical metrics
- Handle customer concerns of more difficult support interactions
- Handle scheduling, attendance, and general administration of Uber Experts
- Interview, hire, train, mentor,



and guide Uber Experts to strengthen quality and efficiency metrics
- Coordinate with the facilities, office management team, and retail team to ensure the Greenlight functions accurately while meeting Uber look & feel standards
- Effectively connect with GL Manager regarding people management, process management and project management related to your Greenlight
- Improve processes on behalf of Uber Experts and partners to the GL program through targeted project work when needed!
**What You'll Need**
- Be in a good standing and expected performance in the current role
- One year of team leadership experience in a fast-paced environment
- Demonstrated background in solving sophisticated customer problems
- Data Interpretation skills: Ability to understand & build charts, graphs, and pivot tables in Excel / Google Sheets
- Ability to create development strategies and action plans for each team member and the team as a whole
- Tech-savvy
**Bonus Points If**
- Have a Bachelor's Degree
- Advanced English level

📌 Retail Operations Supervisor (Aguascalientes)
🏢 Uber
📍 Aguascalientes