**Job Title**: Information & Technology Representative (Helpdesk)
**Location**: Listentrust (Av. P.º Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Sonora)
**Salary**: $16,500 MXN per month
Are you tech-savvy and service-oriented? We’re seeking a dedicated **IT Helpdesk Representative** to maintain and ensure the continuity of our company’s technological resources and operations. If you're passionate about IT and looking for a dynamic, hands-on role, we'd love to hear from you!
**Responsibilities**:
- Manage and maintain company technological equipment (computers, servers, etc.)
- Install, upgrade, and manage software and hardware
- Provide training to staff on how to use technology
- Ensure backups and handle data recovery as needed
- Respond to and resolve technical issues through our ticketing system
**Profile**:




- Experience in hardware maintenance and repair
- Basic knowledge of structured cabling and network structures (LAN/WAN, Wi-Fi, TCP/IP, DHCP, DNS)
- Service-oriented with a self-learning attitude
- Familiarity with domain-controlled environments
- Adaptable availability to meet SLA requirements
**Requirements**:
- 1-2 years of experience in technical support
- Technical degree in technology or a related field
- Spanish (required), English (desired)
**Outcomes**:
- 100% ticket response rate
- All internal and administrative requests are handled efficiently
**Job Type**: Full-time
**Salary**: $16,500 MXN per month
**Job Types**: Full-time, Permanent
Pay: $16,500.00 per month
Work Location: In person

📌 Information & Technology Representative (Helpdesk) (Hermosillo)
🏢 Listentrust
📍 Hermosillo