An L1 Service Desk role involves providing first-level technical support to users. Here are some common responsibilities and requirements for this position:
**Responsibilities**:
- **Receive and handle requests**: Follow agreed procedures to manage service requests and incidents.
- **Troubleshoot issues**: Identify and diagnose problems, providing basic troubleshooting and guidance.
- **Log incidents**: Record incidents and service requests, cataloging them by symptom and resolution.
- **User communication**: Ensure effective communication with users through appropriate channels.
- **Escalate complex issues**: Forward more complex problems to higher-level support when necessary.
- **Maintain records**: Keep detailed records of issues and solutions for future reference.
**Requirements**:
- **Language Requirements**:English, Spanish, Portuguese understanding
- **Educational background**: Typically,



a bachelor’s degree in computer science, Information Technology, or a related field.
- **Experience**: At least 1-2 years of experience in a technical support or service desk role.
- **Technical skills**: Familiarity with ticketing systems (e.g., Jira, ServiceNow), basic networking knowledge, and proficiency in using remote support tools.
- **Communication skills**: Strong verbal and written communication skills.
- **Problem-solving skills**: Ability to diagnose and resolve basic technical issues efficiently.
**Nice to Have**:
- Certifications such as ITIL Foundation.
Tipo de puesto: Jornada completa
Sueldo: $10,000.00 - $28,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: remoto híbrido en 45116, Zapopan, Jal.

📌 Service Desk Analyst (Zapopan)
🏢 Intellixaa IT Solutions
📍 Zapopan