Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
The Call center Operator is a representative responsible for taking orders of money transfers, bill payments, and answering the inquiries of customers related to general information about products, locations, exchange rates, and prices to customers on the phone. They are responsible to satisfy customer expectations and maintain a good image for the company. Call Center operators constitute the baseline of the Operations dept with opportunities for promotion in this or other departments of the company.
- Support and provide service via telephone
- Use listening skills and telephone etiquette that support
- Taking phone transactions of money transfers, bill payments, and telephone top-ups and offering
adequate information
- Use an effective approach to handle telephone tasks about
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress and upset customers' situations
- The professional manner in answering the telephone




- Excellent language skills in both Spanish/ English
- Being able to type at least 40 Words Per Minute
- Availability to perform in-shift adaptation based on
- Looking for someone with schedule flexibility. Being able to work on weekends, holidays, and night hours.
- Willing to support the operation with overtime whenever required.
- 100% office work, no WFH work nor hybrid.
Benefits: Our package includes Competitive monthly salary $16,000 gross for a medium level of English. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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