**Role: Salesforce Business Analyst**
**Location: Guadalajara ,Mexico (Remote)**
- Gather and analyze data for potential business expansion
- Identify specific business opportunities
- Influence stakeholders to support business projects
- Assist with project management for selected projects
- Coordinate with different departmental teams to produce better business outcomes
- Test business processes and recommend improvements
- Convert road map features into smaller user stories
- Write clear and well-structured business requirements / documents
- Write EPICs and user stories
- Identify automation opportunities
- Create reports, dashboards and visualizations to understand business performance
- Analyze process issues and bottlenecks and to make improvements
- Communicate and validate requirements with relevant stakeholders
- Develop and maintain reporting tools
- Perform data discovery, analysis and modeling
- Collaborate with product manager on road map planning and prioritization
**Responsibilities**
- Define configuration specifications and business analysis requirements
- Perform quality assurance
- Define reporting and alerting requirements
- Own and develop relationships with partners, working with them to optimize and enhance our integration
- Help design,
document and maintain system processes
- Report on common sources of technical issues or questions and make recommendations to product team
- Communicate key insights and findings to product team
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
**Required Skills**:
- Previous experience in Business / Systems Analysis or Quality Assurance
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Solid experience building complex spreadsheets.
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
- Fluent in English
**Preferred Skills**
- Service Cloud Salesforce - Omnichannel preferable
- SQL
- Jira & Confluence
**Regards**
**Ravinder Sharma**
**Phone Number : **
**Text Now : **
**Job Type**: Contract
Contract length: 6 months
Pay: $50.00 - $60.00 per hour
Expected hours: 40 per week