Company Overview:
DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
Team Overview:
This position is responsible for supporting the DiDi manager in all aspects of running a retail business. This includes managing day-to-day DC operations, and ensuring DC meets its performance and experience targets. This position will be located in a mature citi.
Role Responsibilities:
- Responsible for several teams and Driver | CourierCenters offices.
- Supervising the operation, answers questions and provides assistance to advisors and Team Leads as well as orangers.
- Managing and co-ordinate day-to-day activities within the Driver Centers
- Organizing staff to meet the demands
- Executing emergency protocols
- Playing a key role in projects inside in a functional CX area




- Bringing expertise to the functional CX area
- Suggesting improvements in current process and playbooks
- Identifying and categorize stakeholders based on their influence, interest, and impact on projects.
Role Qualifications:
- Problem-Solving: Excellent problem-solving abilities to quickly and efficiently address End User issues and team challenges.
- Customer-focused approach and ability to work well under pressure.
- Excellent analytical capabilities to create and analyse reports and KPIs
- Empathy: The capacity to understand and empathize with customer concerns, which is crucial for delivering exceptional service.
- Strong sales abilities
- Time Management: Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Conflict Resolution: Skill in mediating disputes and resolving conflicts calmly and professionally.
- Patience: The ability to remain calm and patient, even when dealing with difficult or irate end users or crisis
- Adaptability: Flexibility to adapt to changing circumstances, customer needs, and new technologies.
- English Intermediate
Experience working in a retail environment, preferably in a managerial position
- Working knowledge of business development best practices




- Entrepreneurial mindset
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
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📌 Retail Operations Specialist (Monterrey)
🏢 Didi Global
📍 Monterrey