We are looking for a NOC Tecnician for an American company that provides top-notch IT solutions and support. This role offers the opportunity to work remotely, ensuring the seamless operation and management of our clients IT infrastructure.
**Key Responsibilities**:
- Conduct proactive monitoring and analysis to identify potential issues.
- Respond to network issues and troubleshoot connectivity problems.
- Interact with vendors to troubleshoot and resolve ISP issues.
- Monitor the Auvik dashboard and respond to alerts.
- Monitor the SentinelOne dashboard and respond to alerts.
- Monitor security dashboards and respond to alerts.
- Perform routine server maintenance and updates.
- Perform routine firewall maintenance and updates, Fortinet and Sonicwall
- Manage and maintain user accounts in AD and Azure AD.
- Collaborate with team members to implement network upgrades and enhancements.
- Maintain accurate and detailed documentation of incidents, resolutions, and system changes within our ticketing system.
**Qualifications**:
- 4 years of experience in NOC role.




- 4 years of experience with:
- Troubleshooting and resolving network connectivity issues.
- Maintaining and troubleshooting Microsoft Server OS
- Monitoring network security.
- Utilizing network monitoring tools such as Auvik and SentinelOne.
- Performing routine server and firewall maintenance.
- Managing user accounts in AD and Azure AD.
- Excellent English language communication skills, both oral and written.
- Ability to work independently and manage time effectively in a remote working environment.
ork Schedule: - Monday through friday 5 AM to 2 PM CST
**What we offer**:
- Gross monthly salary of $30,000 to $35,000 MXN
- Home office bonus of $800 pesos a month
- Food vouchers for $1,000 pesos a month
- Mexican law Benefits
- 100% remote position
Pay: $30,000.00 - $35,000.00 per month
**Experience**:
- Network Engineering: 4 years (required)
**Language**:
- Ingles Avanzado (required)
Work Location: Remote

📌 Noc Tecnician - Home Office (México)
🏢 MOSAIC GLOBAL
📍 México