SCOPE
As a Wine Director play a pivotal role in creating an outstanding wine experience for our guests. Responsible for ensuring an excellent variety of wines, establishing and nurturing strong relationships with suppliers, and providing top-notch training to our staff.
DUTIES AND RESPONSIBILITIES
Administration
- Maintain the menu of the cava updated with prices.
- Metting and controlling suppliers a long side with purchasing team.
- Manage wine cellar and ensure it’s fully-stocked.
Guest Satisfaction
- Ensures the delivery of brand always promises and provides exceptional guest service.
- Provides excellent service to all guests.
- Handles guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Greets visitors, ascertains nature of business, and directs visitors to appropriate associate.
Finance
- Wine cost control.
- Ensure proper wine inventories
- Wine purchasing monthly.
- Setting price alongside with cost controller.
Operations
- Controlling stock of the main cava as the cava for the venues.
- Analysis of the new wine offering
- Meet the wine reps and propose new wines according with our target markets trends
- Recommend food and wine pairings.
- Advise guests on wines based on their personal tastes and food choices.
- Training and education of wine to Restaurants, bars and butler associates.
- Ensure to spot and training potential interested associates to be virtual Sommelier, in each restaurant
- Ensure to spot and training front waiters and order takers to became junior sommeliers and help pushing the wine sales.
Oversees the Junior sommeliers.