**MRF 643**
**Is This YOU? Then We Want to Meet You!**
- You have proven experience in client support and technical assistance, and you're passionate about helping clients navigate resources and resolve inquiries efficiently.
- You have experience with **Notion and/or Zendesk** and can prioritize and manage support requests effectively.
- You excel in proactive communication, anticipating client needs before they escalate. You’re detail
- oriented, organized, and thrive in executing tasks with precision.
- You’re an excellent communicator, capable of providing clear and engaging responses to client inquiries. You have experience working remotely, are familiar with tools like Slack, and excel in a self
- motivated and proactive environment.
If this sounds like you, then you’re exactly who we’re looking for to join our team as a **Customer Service Agent**!
**Who We Are**
At LTVplus, we’re all about delivering **WOWworthy customer experiences** for brands worldwide. We’re a **remotefirst company** with a team spread across the globe, embracing **flexibility and diversity** in everything we do. We work with various clients, bringing **personalized support** to enhance their customer experiences.
**Your Mission Will Be To**:** Client Guidance & Coaching Assistance**
- Help coaching clients access relevant information and resources. Assist clients with coaching
- related inquiries and best practices.




- Proactively communicate with clients to enhance their experience.
**Technical & Helpdesk Support**
- Address and resolve technical inquiries from clients.
- Transition to **Zendesk Helpdesk** for improved support management.
- Identify **ticket priority levels** and escalate when necessary.
- Assess when a situation requires initiating a call for resolution.
**Client Relationship Management**
- Maintain a **personable and clientfocused approach** in all interactions.
- Build and nurture **strong relationships** with coaching clients.
- Ensure that clients receive timely and valuable support.
**️ Tech Checklist - Gotta Have It!**:**Proficiency in English** - Strong written and spoken communication skills.
**Proactive Communication** - Ability to anticipate client needs and provide solutions.
**Personable Approach** - A friendly and engaging demeanor for positive client interactions.
**Experience with Notion and/or Zendesk** - Required for managing support efficiently.
**HighVolume Ticket Handling** - Previous experience managing multiple client requests.
**Ability to Prioritize** - Skills in assessing ticket urgency and ensuring quick resolution.
**Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!**
**Employment type**
Full-time
**Department**
Customer Service
**Location**
Mexico/Mexico City

📌 Customer Service Agent for a Career Coaching Firm (Ciudad de México)
🏢 Ltvplus
📍 Ciudad de México