**Position** **Overview**:
Your role will involve:
- **Technical Troubleshooting**: Provide advanced technical support for issues related to resin performance, production machinery and resin quality qualification. **Diagnose and resolve complex problems** in a timely manner to minimize downtime and maintain productivity.
- Process Optimization**:Collaborate with customer’s engineering and production teams** to identify areas for improvement in processes and systems. Implement solutions to enhance performance, reduce waste, and improve overall production quality.
- Documentation and Reporting: Maintain detailed records of support activities, including issue resolutions, system changes, and overall production trial agendas and schedules.
- Training and Support: Educate and train internal and external staff on the use of our resins and new technologies.
- Regulatory Compliance: Ensure that our proposal meet with relevant local and international regulations and industry standards.
**Key Responsabilities**:
- Externally Lead Customer Development projects (Support Production Trials, support technical exchange meetings, provide detailed orientation for customers).
- Generate Reports Properly internally to our Sales and Customer Solutions Team and provide insights to management on Technical challenges.
- Address customer queries directly, and support troubleshooting efforts.




- Work Closely to Customer Solutions and Engineering Teams (R&D;) finding innovative and efficient solutions.
**Qualifications**:
- **Bachelor’s degree in Chemical Engineering /Industrial or Mechanical Engineering / Polymer Sciences or a related field.**:
- Excellent communication skills and the ability to work collaboratively with diverse teams.
- Proven experience in technical support or engineering roles within a manufacturing or industrial environment, with a focus on Polymers.
- Injection Molding Experience.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Experience with Regulatory documentation for polymers.
- Familiarity with production environment, machinery and manufacturing processes (Automotive Industry Experience would be desirable).
Pay: From $30,000.00 per month
Application Question(s):
- Experience with polymers.
- Experience with Regulatory documentation for polymers.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Familiarity with production environment, machinery and manufacturing processes.
**Experience**:
- Injection Molding Experience.: 3 years (preferred)
**Language**:
- Fluent English (required)
Work Location: In person

📌 Technical Support Engineer (Nuevo León)
🏢 Timpl
📍 Nuevo León