**Responsibilities**
- Manage and mentor a team of business analysts, setting performance goals and ensuring professional development
- Engage closely with senior management to understand business strategies and user needs, serving as the product Subject Matter Expert (SME) for the development team
- Define and oversee the development of Minimum Viable Products (MVPs) and detailed roadmaps for delivering value using epics and features
- Independently create, refine, and prioritize user stories based on sometimes ambiguous feature definitions
- Develop and communicate technical and system integration strategies, tracking divisional dependencies and reporting progress
- Lead collaborations with QA and development teams to build comprehensive test strategies and scenarios based on acceptance criteria
- Ensure the seamless delivery and implementation of features and capabilities, aligning with user expectations and business requirements
- Investigate and address production issues, implementing solutions directly or escalating them when necessary
- Conduct impact analysis to assist in prioritization and accelerate the definition and refinement of features and user stories
- Regularly monitor and evaluate the success of projects and processes, ensuring compliance with risk policies and alignment with business objectives
- Advocate for and promote the use of business intelligence across the organization
**Requirements**:
- 5+ years of IT experience with focus on Business Analysis
- At least 2 years of leadership experience in managing analytical teams




- Proven track record in developing and managing content within the BI tools Tableau and Power BI
- Advanced proficiency in writing and reviewing complex SQL queries
- Deep understanding of Salesforce integrations and administrative settings, including Power BI deployments
- Expertise in creating, maintaining, and sharing intricate business flow diagrams
- Strong troubleshooting skills with the ability to investigate, resolve or escalate technical issues
- In-depth understanding of risk management, compliance policies, and procedures pertinent to business processes
- Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills
**Nice to have**
- Extensive experience in designing and maintaining performance measures in Tableau
- Expertise in transitioning and supporting both legacy and cloud BI environments
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher




- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Head of Business Analysis Department (México)
🏢 Epam Systems
📍 México