Tire Base Inc. is seeking a professional in customer service who is bilingual and organized to help us with new customers. You will guide them through the onboarding process, help with data migration and task coordination. If you love talking with people, creating a relationship with customers, and feel like you enjoy organizing tasks, this role is for you!
Office Hours Expected:
Monday - Friday : 8:00am - 5:00pm (1 Hour Lunch time)
Saturday: Home Office (8:00am - 2:00pm) (30 min break)
We observe all U.S Holidays.
Please watch this video from our CEO explaining what the job requirements are:
What You’ll Do:
Customer Relationship & Onboarding Management:
- Own and manage the onboarding journey for small to medium-sized businesses transitioning to Tire Base.
- Build relationships with key stakeholders, ensuring they feel supported and confident using the software.
- Lead structured onboarding calls and product walkthroughs, guiding customers step by step.
- Drive customer engagement and product adoption by addressing challenges proactively.
- Ensure customers complete their onboarding checklist on or before their go-live date.
Data Migration & Task Coordination:
- Work with Excel spreadsheets to facilitate customer data migration into the Tire Base platform.
- Coordinate with data migration and support teams, ensuring smooth transitions.
- Track and manage customer progress, ensuring all tasks and activities are organized.
- Provide weekly updates to customers,



keeping them aligned with their onboarding plan.
- Transfer open support tickets to the support team once onboarding is successfully completed.
What You Bring
✔ Outstanding Customer Service Skills - You make customers feel heard and valued.
✔ Organizational & project management skills - You keep tasks, follow-ups, and priorities aligned.
✔ Excel & project management software proficiency - You are comfortable working with data (Excel Sheets).
✔ Ability to manage multiple accounts - You can juggle several customers at once and keep them on track.
✔ Problem-solving mindset & adaptability - You find solutions and adjust strategies as needed.
✔ Self-motivated, proactive, and empathetic - You naturally take ownership and drive success.
Why Join Us?
- Be a key part of a growing SaaS company in the tire industry
- Work closely with businesses and make an immediate impact
- Opportunity to improve onboarding processes and shape the role
- In Office work environment (Chihuahua, MX )
- Competitive salary & benefits package
Join us in transforming how tire businesses operate!
Pay: $15,000.00 - $23,000.00 per month
Application Question(s):
- Have USA Travel Visa?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)
Work Location: Hybrid remote in 31203, Rincón de San Felipe, Chih.

📌 Client Onboarding Specialist - Customer Service (Rincón de San Felipe)
🏢 Tire Base
📍 Rincón de San Felipe