Overview

The Senior IT Manager is responsible for planning, coordinating, and executing all information technology services at the Omni Pontoque Resort at Punta de Mita This is a hands-on hospitality leadership role that supports the guest experience and resort operations through reliable, secure, and service-oriented technology, ensuring that front-of-house and back-of-house systems — including networking, PC hardware, point-of-sale (POS) systems, and end-user support — enhance service quality, operational continuity, and productivity. The role is responsible for the effective provisioning, installation, configuration, operation, and maintenance of system hardware, software, and related infrastructure, ensuring that all technology and procedures adhere to Omni Hotels & Resorts’ corporate standards while enabling associates and vendors to deliver an uninterrupted, ultra-luxury guest experience from the resort’s pre-opening phase forward.

Essential Functions

Guest-Facing & Operational Technology Support

Provide technical support on all computer, network,



and guest-facing systems throughout the hotel, prioritizing service issues that impact guest experience, safety, and business continuity.
Support point-of-sale (POS) systems used in food & beverage, retail, and resort outlets, ensuring reliable connectivity across guest, administrative, and operational areas.
Ensure proper operation of IT equipment while troubleshooting hardware or software issues; diagnose network and system problems, recommend and implement solutions, or engage vendors as needed.
Troubleshoot basic telecommunications issues, including telephone moves, additions, and changes.
Provide professional, respectful, and timely IT support to resort associates and leadership.

IT Operations, Infrastructure & Vendor Management

Install computer hardware and software, maintaining the latest service pack and security versions across all systems.
Manage hardware inventory, installation, replacement cycles, a

📌 Sr IT Manager (Cruz de Huanacaxtle)
🏢 Omni Hotels & Spas
📍 Cruz de Huanacaxtle