Description
In this role, your responsibilities will be
You will review Request for Quote (RFQ) to customer requirements and suitability of Emerson product offerings to meet customer needs.
Prepare technical & commercial quotation/response to Impact Partners, and internal and external customers.
You will act as a liaison between Impact Partners and factories for non-standard products and special applications to convert RFQ to final bid in timely manner.
Assist pricing and purchasing teams with list and purchase price information.
Apply knowledge of applicable industry codes and standards to customer specifications and answer technical questions based on these standards and ensure that products specified are in compliance.
Assist Impact Partners to navigate Emerson resources to find accurate answers through published information to ensure the fastest response.
Respond to all customer requests for expedited emergency shipment of parts and service kits, documentation, operating and maintenance instructions, drawings, and Specification Sheets.
Ensure timely and accurate processing of RFQ and maintain ownership and oversight of the quote until they are acknowledged and submittal documents have been forwarded to the customer.
Document customer complaints and refer to Quality Assurance.
Assist other departments in resolving issues related to customer sales and service.
Communicates with internal and external customers on items that require their guidance, intervention and technical support.
Continual Development and grow Isolation Valve product knowledge.
Flexibility to collaborate with integral teams, including the ability to work outside of standard U.S. business hours when needed.
Additional tasks as required by management.
Who you are:
You are a customer-focused and technically minded professional who thrives in a fast-paced, detail-oriented environment. You enjoy solving complex technical challenges, building strong customer relationships, and delivering accurate, time