**Sales Planning Automotive (Customer Service)**
Location Guadalajara, Mexico
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a general market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.
**YOUR TASKS**
Job Objective
Acting as an interface between internal and external customers, and all respective Planning Logistics staff at
plant. Responsible to ensure customer requirements are well understood and followed, and to communicate,
and negotiate with customers regarding operational objectives and/or constraints
Ensuring one face to the customer, since customer demand is received within plant until final product is delivered
to customer facilities
Improving delivery service level constantly while optimizing logistics costs
Supporting training of other Sales Planners in performing their daily, weekly and monthly tasks, and support
them within escalations, system settings and communication to customers. Guarantee correct master data and
system settings, and trigger constant process improvements
Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal
and external customer orders and initiating their deliveries
**Responsibilities**:
A Sales Scheduling
1 Processing complex external and internal customer orders through the whole process chain, as well as




monitoring Kanban control loops to the customer, or controlling consignment movements
2 Ensuring complex customer orders to be delivered to the customer, by setting daily, weekly and monthly
priorities for production planning in cooperation with internal positions impacting the production plan.
Raising awareness for customer call-off fluctuations and demand de
- or increases effecting production
3 Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply
situation, constraints, complaints, damages, or changes within drawing status
4 Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.
Joining customer visits for any operational clarifications
5 Clarifying root causes for inventory level differences in cooperation with responsible persons
6 Improving planning quality at plant by analyzing slow sellers and bottleneck devices and share information
with local planning team for optimization measures
7 Determining, entering and managing IT-based master data for area of responsibility
8 Actively checking customer portals for new logistics requirements, customer performance evaluations and
logístical claims, and trigger necessary actions
9 Contributing to achieve planned finished goods stock level for complex running projects, as well as
complex ramp-ups, phase-outs, relocations, and ECNs. Supporting also long-term demand planning &
capacity planning by informing proactively all internal planning positions relevant about customer
requirement changes
**YOUR QUALIFICATIONS**
- Education:
Degree in engineering, administrative or similar
Experience in similar position minimun 1-2 years
Experiences in all or some of the following industries: Metalmechanics, Machining, electromechanical integration or automotive.
English 70-80% (written, read, and talked)
SAP (required)
- Skills:
Client and results oriented
Innovative thinking
Effective communication
Teamwork
Leadership
Negotiation
MARLEN TORRES
Phone:

📌 Sales Planning Automotive (Customer Service) (Guadalajara)
🏢 Hella
📍 Guadalajara