General information
- Country
Mexico
- City
Mexico City
- Job ID
44014
- Department
Customer Support
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
As a Product Support Analyst at Infor, you will serve as a key member of the customer support team, providing technical assistance and solutions to users of Infor software products. You will troubleshoot product issues, ensure timely resolution of customer inquiries, and collaborate with cross-functional teams including development, QA, and product management to deliver a world-class support experience.
A Day In The Life Typically Includes:
- Use of analytical and problem-solving skills to investigate and resolve customer issues reported though a ticketing system.
- Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed.
- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotational basis.
- Work closely with R&D;, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
Basic Qualifications:
- Experience working with Java and SQL with SQL as well as relational database systems.
- Experience working with object-oriented programming.
- Experience working versátil hours.




- Experience working with middleware infrastructure technology such as Wildfly, Apache WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Eclipse IDE, setup and remote debugged java code as necessary.
- Groovy and JavaScript experience.
Preferred Qualifications:
- Experience with ITIL practices and support frameworks.
- Multilingual capabilities including proficiency in English.
- Location: Hybrid work - 3 days a week in office.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

📌 Product Support Analyst (Ciudad de México)
🏢 Infor
📍 Ciudad de México