Description
Short Description

Responsible for building high-quality, innovative and fully performing software in compliance with coding standards and technical design. Design, modify, develop, write and implement software programming applications. Support and/or install software applications. Key participant in the testing process through test review and analysis, test witnessing and certification of software.

Work Modality: Hybrid (3 days in office, 2 days work from home)

Location: Guadalajara, Jalisco.

Responsibilities
Description
Position Summary
The Senior ServiceNow Platform Engineer, AI and Automation will design, build, test, and operationalize secure, scalable, and maintainable solutions on the ServiceNow platform.
This role will serve as a senior technical contributor for ServiceNow development, AI-enabled workflows, orchestration, integrations, DevSecOps, CI/CD, and automated testing. The individual will help establish the engineering patterns, reusable capabilities, and technical guardrails required to scale the platform responsibly across the enterprise.




A central focus of the role will be leading ServiceNow-based artificial-intelligence and automation efforts. This includes evaluating practical use cases, designing agentic and orchestrated workflows, integrating ServiceNow with enterprise systems, and ensuring that automation improves the user experience without introducing unnecessary complexity, unmanaged risk, or technical debt.
The successful candidate will combine technical depth with a value-engineering mindset. The role is not limited to delivering code. It requires an ability to understand the underlying business problem, develop the appropriate solution, instrument the capability, and verify that the intended outcome was realized.

Qualifications
Qualifications and Competencies
Core Responsibilities
ServiceNow Engineering and Solution Development
- Design, configure, develop, test, deploy, and maintain high-quality ServiceNow solutions.
- T

📌 Senior ServiceNow Platform Engineer, AI and Automation (Guadalajara)
🏢 Cummins
📍 Guadalajara