Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
- Mexicali, Mexico
HR Services Team Leader
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Mexicali, BC, México - Onsite (Presencial)
**HR Services Team Leader**
Lead the HR Services team in delivering first-class administrative services throughout the employee life cycle. Ensure efficient HR operations and provide guidance to team members on day-to-day tasks. Support transitions and process changes while focusing on operational excellence.



Serve as the primary escalation point for operational HR issues and assist in team members’ growth and development.
**Responsibilities**:
- Lead and support the HR Services team, ensuring task prioritization, performance standards, and engagement are consistently met.
- Act as a point of escalation for operational HR matters, especially during transitions, while promoting best practices and professionalism.
- Provide hands-on support for employee lifecycle administration, including onboarding, data management, and offboarding activities.
- Maintain accurate and timely updates in HR systems (e.g., SAP/SuccessFactors), ensuring compliance with payroll and regulatory requirements.
- Identify and implement process improvements to enhance HR operations and reduce manual work.
- Partner with HR Managers and Business Partners to align service delivery with evolving business needs.
- Liaise with internal stakeholders and external agencies on HR-related matters such as social insurance, transfers, and payroll.
- Mentor team members and support their professional development through coaching and training.
**Travelling Requirement**: Minimal
**Experience and Qualifications**:
- **Education**: Commercial, HR, Psychology education, or similar
- **Further Education**: further education in HR, leadership or management training
- **Work Experience**: At least 5 years of experience in HR administration in an international environment.



Strong understanding of the employee life cycle and annual HR processes.**Experience in process improvement or HR project management and experience managing or supervising a team is a plus.
- **Advanced English level/ fluent in English speaking**:
- Good communication and stakeholder management skills, with a high level of customer orientation and service thinking.
- Team player with strong communication and leadership skills.
- High customer orientation and service mindset.
- In-depth understanding of HR processes and systems, with up-to-date HR knowledge.
- Ability to support process improvements and manage complex HR issues.
- Very good MS Office skills (especially Excel), high IT affinity.
- Experience with HR systems such as SuccessFactors, Service Now and SAP.
- B1/B2 Visa - and passport
**A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova**
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
**What we offer**:
- Benefits in accordance with the Federal Labor Law (LFT)
- Savings fund (Fondo de Ahorro)
**How we work**:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.
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📌 HR Services Team Leader (Mexicali)
🏢 Sonova
📍 Mexicali