**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
Join us as a skilled ServiceNow Sr. Developer, specializing in AI solutions deployment.
This role focuses on developing and deploying AI-powered solutions using NowAssist and related technologies to enhance business processes and user experiences.
**Key Responsibilities**:
- API Integration: Develop and manage integrations with third-party systems using Flows, Integration Hub, scripted REST messages, and outbound HTTP requests.
- ServiceNow & NowAssist Product Utilization: Building, deploying, and maintaining solutions using ServiceNow technologies like Employee Center Pro portal, AI Search, Virtual Agent, Skills Builder, AI Agent Studio, and Workflow Builder to construct a robust chatbot solution.
- Data Storage Architecture: Design, connect, and manage diverse data sources such as relational databases, vector databases, document repositories, and BLOB stores to support AI solutions.
- AI and LLM Utilization: Leverage large language models to optimize system instructions for natural language understanding and task execution.
- UX/UI Design: Use HTML & CSS to customize the look and feel of chatbot messages and chatbot user interface.
- Work closely with HR partners, end-users, and other developers to define requirements and deliver solutions aligned with business needs.




**Required Skills and Qualifications**:
- Experience in developing solutions with Virtual Agent Designer, Flows, Integration Hub, Skills Builder, Workflow Builder, scripted REST APIs, outbound HTTP messages, and other sophisticated ServiceNow functionality.
- Solid understanding of API development, integration, and management.
- Experience integrating systems using RESTful APIs, SOAP, and OpenAuth.
- Proficiency in programming and scripting languages such as JavaScript, Python, or PowerShell.
- Good understanding of data repositories, search, and indexing.
- Ability to fix, debug, and optimize virtual agent and employee center pro portal.
- Good communication and teamwork skills.
**Preferred Qualifications**:
- Experience with ServiceNow HRSD, NowAssist, Virtual Agent Designer, Flows, Integration Hub, Skills Builder, Workflow Builder.
- Some familiarity with generative AI workflows and tools.
- Experience working in a development team using the Agile methodology.
- ServiceNow certifications such as:
**Certified System Administrator (CSA)**
**Certified Application Developer (CAD)**
**Certified Implementation Specialist - HR Service Delivery (CIS-HR)**
- Knowledge of DevOps practices and CI/CD pipelines.
- Background in crafting conversational AI or virtual assistants.

📌 Servicenow Sr. Developer (Nowassist) (México)
🏢 Thermo Fisher Scientific
📍 México