Descripción y detalle de las actividades
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Primarily responsible to organize work order flow, on-time deliveries, status checks, monitoring expedites orders and communicating back to Customer Service. Responsible for compliance to quality standards including ISO 13485 and FDA Quality Systems Regulations (QSR).
**PRINCIPAL JOB DUTIES & RESPONSIBILITIES**:
- Responsible for work order flow from customer service through manufacturing, including printing, scanning, delivering, updating, and monitoring. Review orders for options, seating, 100% inspection, Built-4-Me, bulk orders, and service parts.
- Prepare manufacturing documentation packages for production orders and proper work order scan tracking into JDE.
- Updating reschedule dates in JDE for past due orders, contact Purchasing as needed.
- Responsible for monitoring on-time deliveries, expedite orders, investigating reasons for late orders. Maintain contact with customer service and other production departments on order status, tracking bundled orders, expedite orders and late orders.
- Responsible for taking measures to prevent late orders: Work order tracking, investigating part shortages and related kanban card issues, and expediting parts through QC and warehouse as required.




- Facilitate complaint resolution when parts have shipped wrong multiple times, including engaging Quality and 100% inspection as needed.
- Responsible for updating and running system reports.- Reconcile, close and backflush open line items that have shipped but not invoiced.
- Responsible for following all applicable safety/housekeeping guidelines.
- May work on special projects/assignments upon request to support Customer Service Team and resolve Customer issues.
Experiência y requisitos
- High School Diploma or GED is preferred
- Basic Computer skills, basic knowledge of Word & Excel
- Knowledge of Outlook
- Knowledge of JDE a plus
- Must have good customer focus and strong verbal & written communication skills.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de gastos médicos
- Transporte
- Uniforme
- Servicios medicos en planta
- Comedor
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Jornada completa
**Horario**
- Turno Matutino
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Intermedio
**Disponibilidad p. viajar** No

📌 Scheduler & Customer Service Liaison (Tijuana)
🏢 Sunrise Medical Tecnologías, S.A. de
📍 Tijuana