The Facilities Manager will be responsible to coordinate the the day-to-day client activities for the assigned property / facility in alignment with our Scope of work and the client’s expectation. This embraces the development and deployment of comprehensive programs to oversees and ensure a consistent high-level execution of the service delivery of all integrated facilities management (IFM) associated services. Including but not limited to building maintenance (preventive, corrective and predictive) contract services, budget planning and control, third party vendor management, engagement with Sourcing for the purchasing of material, equipment & supplies and; the accountability for the on-going relationship with the property owner (landlord) to ensure compliance with applicable service level agreements and Key performance indicators.
The position will ensures that the portfolio operates in consistency with Regional programs and company/client policies and/or standard operational procedures. It will also be accountable to work with the client to resolve complex key risks, issues and concerns; advise on remediation, mitigation strategies and act as point of contact for client audits, testing and assessments.
**Key Responsibilities and Accountabilities includes**:
**Governance & General Management**
- Provide the appropriate level of staffing in numbers and skill sets in alignment with the Client to handle IFM Services, work volume and KPIs.
- Develop and implement plans for continuous process improvement, cost reduction and efficiency, innovation and benchmarking.
- Fully support Client’s initiatives in an effective and efficient fashion to drive operational excellence and meet Client’s Real State and Facilities leadership principles.
- Challenge and improve all aspects of cost and performance of the business.




- Develops and executes the annual Team Strategic Plan in alignment with the Regional Strategic Plan.
- Coordinates, participates and engages with IFM meeting cadence (operational, strategic and best practice forums).
- Provides visibility of opportunities in processes and programs for improvements.
- Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed.
**Operations**
- Assure an operation & maintenance plans implementation to provide operation, repair, and replacement of the infrastructure and associated systems at the site level. This shall include preventive and corrective maintenance and meet all regulatory and code requirements applicable to specific facilities and systems.
- Plans must ensure sites deliver services at the optimum cost/performance point, optimize life cycle costs for site fixtures and finishes and meet all regulatory and code requirements applicable to specific site fixtures, finishes and systems.
- Guarantee services requested by occupants and visitors related to AC, Lighting and electrical are provided, complying with the response times defined on the Response Priority Matrix.
- Ensure waste disposal, recycling service, and document destruction services at all managed MS sites re provide and the confidential documents are disposed per MS policy.
- Assure an integrated pest management plan for all sites.




- Network with the regional workplace experience team to ensure soft services are delivered on time, on cost and on quality.
- Develop a program to conduct and/or coordinate periodic inspections to ensure the space experience is consistent, and common areas are tidy and safe.
**Innovation, Benchmarking, & Cost Savings**
- Provide, evaluate, and continually reassess ideas, processes and procedures; benchmarking current performance to general best practices referencing regional and local expectations.
- Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to RE&F.;
- Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency.
- Benchmark practices within JLL accounts and propose improvements if applicable.
**People**
- Leads the adoption of the “one team approach” inspiring the FM Team to deliver a seamless service to the client’s occupants, which is efficient, responsive to change and best value oriented.
- Coaches, trains and develops the FM Team to ensure the performance bar is continuously raise.
- Leads and motivates the FM Team to encourage passion in customer service. Develops talent and adopts career management techniques to maximize resources potential.
- Deploys resource strategies, talent and career management techniques to employ people of the highest caliber at all times.
- Develop and sustain a high quality well motivated team.
**Client Relationship Management**
- Act as primary point of contact with the client and an integrated team member working alongside other members of the team.
- Stay tune with Client’s Rhythm of Business (“ROB”) as

📌 Facilities Manager (Ciudad de México)
🏢 BSB-JLL - LaSalle Services, MEX
📍 Ciudad de México