**Technical Support Specialist**
We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team based in GDL office.
**Responsibilities**:
- Provide telephone and on-line technical support to existing customers, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
**Skills required**:
- Excellent spoken English
- Excellent written English communication skills are imperative
- 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada




- Professional phone manner, including patience, empathy and a knack for understanding customer needs
- Strong organizational, and time management skills and attention to detail
- Basic electronics knowledge
- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues
**Education**:
- Bachelor's degree in IT, Electronics or Engineering
- Bilingual English and Spanish
**Terms of Employment**:
- Full time
- Monday to Friday
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

📌 Technical Support Specialist (Guadalajara)
🏢 Global Fleet Management
📍 Guadalajara