- Own day-to-day payments in Mexico across product, operations, reconciliation, and issue management
- Improve payment and repayment experience across MONEE’s commerce and BNPL journeys
- Build and strengthen the internal payments stack, including flows, reporting, and reconciliation outputs
- Investigate and resolve payment failures, delays, and exceptions with urgency
- Manage external partners end to end, including PSPs, banks, integrations, commercial terms, settlement, and billing reviews
- Monitor and improve key metrics such as payment success rate, reconciliation accuracy, and cost efficiency
- Work cross-functionally with Product, Engineering, Risk, Finance, and Financial Operations to drive fixes and improvements
- 5-8 years of experience in payments, payment product, payment operations, financial operations, or related roles
- Strong understanding of payment flows, repayment flows, settlement, reconciliation, exception handling, and operational controls
- Experience working directly with PSPs, banks, or payment vendors across integration, performance management,



and commercial discussions
- Strong product and operational judgment; comfortable improving both user experience and backend payment processes
- Ability to move from issue investigation to structural improvement, not just one-off fixes
- Strong analytical capability; able to build reporting, interpret payment data, and turn findings into action
- Comfortable working cross-functionally with Product, Engineering, Risk, Finance, and Operations
- Fluent in Spanish and English

MONEE is hiring a senior Payments owner to establish strong local ownership of payments in Mexico across product, operations, and partner management. This role sits at the center of execution: improving payment and repayment user experience, increasing payment success rates, strengthening reconciliation and reporting, and building a more reliable internal payments stack.
This is a hands-on role for someone who can move across pr

📌 Senior / Lead, Payment Operations (Ciudad de México)
🏢 Monee
📍 Ciudad de México